Delivery Information

Shipping And Handling Delivery Charges

We offer free delivery on Laminate Floor for orders over £400 (including vat) and free delivery of Hardwood Floor for orders over £600 (including vat). Delivery costs shown are for most UK mainland addresses but they may be subject to a surcharge for some Scotland, West Country and London addresses.

Cash & Collect

We also offer a 'Cash & Collect' facility where customers can collect their own order from our warehouse, which entitles them to a further discount, if over the free delivery threshold.
Delivery Schedule While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 4 to 5 working days of you placing your order. You are able to supply your preferred delivery day in the shopping basket, when you purchase your choice of products. We will then call you if we are unable to deliver on this date, and to arrange an alternate date that is convenient to you.

All flooring deliveries are made to 'Kerbside' or the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries can be made on a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of the order. If a delivery is attempted, and is unable to be delivered due to width or weight restriction, and you have not informed us, you will be charged for re-delivery. In the event that you are not available to provide a signature on the pre-arranged date, and then you may be charged for re-delivery. If you live above the ground floor (e.g. in a flat) we are only able to deliver your goods to the ground floor entrance.

We use a Third Party delivery company, and as such the drivers are unfortunately unable to move the goods inside for you. They are only able to deliver flooring products to the Kerbside.